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Terms & Conditions |
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By purchasing a product(s) through Blue Aura Computer Systems the customer agrees to all the terms & conditions in this document. The terms & conditions in this document are only applicable to products purchased through this website (blueaurapc.com). The terms & conditions in this document are not applicable to Blue Aura Computer System products purchased through eBay or any method other than directly through our website http://www.blueaurapc.com
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Definitions |
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The terms I, we, us or refer to Blue Aura Computer Systems in this document. The terms you, your or customer refer to the individual or business agreeing to the terms and conditions in this document. Unless stated otherwise, the term "product" refers to a computer system.
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Warranty |
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Blue Aura Computer Systems protects all of our customers against defects in workmanship or materials during the duration of the warranty period. The standard warranty duration for a computer system purchased on our website is one year parts and three years labor. Unless otherwise stated, all computer systems purchased from Blue Aura Computer Systems have a one year parts three years labor warranty.
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Product Repair Under Warranty |
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Blue Aura Computer Systems has a fast and efficient computer repair process. All returns for repair or refund must be pre-approved by Blue Aura Computer Systems and the customer must have a valid RMA number issued by us. Blue Aura Computer Systems will repair or replace any part found to be defective with a new or reconditioned part at our discretion. We typically work with the product manufacturer's to repair or replace the defective part. The defective parts must initially be reported to us while the computer is still under our warranty coverage period, if it is reported after the warranty period has expired then we reserve the right to deny warranty coverage. We do not guarantee a specific time frame for RMA repairs, a typical repair will take 5 to 15 business days after we receive the product. We require the entire computer to be shipped back to us for warranty repair. The computer must be shipped back in a similar manner to which it was received, please read the "Packaging Guidelines" section below for more information. Customers will not be charged for any repairs during the warranty period for approved RMAs.
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Packaging Guidelines |
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Blue Aura Computer Systems packaging methods are far superior to most of our competition, we use double-boxing and electrostatic packaging to prevent any shipping damage. Products returned to us for repair or refund must be packaged in a similar manner that the customer originally received them. Blue Aura Computer Systems is not responsible for damage that occurs when a customer returns a system, we strongly recommend that you insure the shipment through the shipping company for the value of the original purchase price. All shipments must have an RMA number clearly written on the outside of the shipping box, if there is not an RMA number on the box we will refuse the shipment. Proof of purchase is required to obtain warranty service, please send with a copy of the original order receipt. We can't stress enough the importance of proper packaging. The majority of shipping damage occurs when a customer improperly packages their product for shipment. We recommend that you save ALL boxes that originally came with your order, it is preferable that you ship us back the product in the exact same manner originally you received it. Computer systems sent to us for repair must include the "accessories" box that came with your system. This box must include all the original contents such as manuals, operating system discs, cables, driver discs, adapters, etc.
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Order Processing & Acceptance |
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Blue Aura Computer Systems has very fast order processing, we immediately begin processing an order as soon as the payment has been received and cleared. We will make every effort possible to get your order shipped out in a timely manner. The majority of our orders ship out 3 to 7 business days after payment has cleared and the order has been approved. If there are any unexpected delays in the processing of your order we will call or email you to explain the why there is a delay. Blue Aura Computer Systems reserves the right to cancel an order or refuse an order at any time for any reason. A lot of time, testing and labor go into a custom built computer system and we begin processing each order as soon as they are placed, so if you need to modify or change an order that has recently been placed please do so promptly.
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Payment Processing |
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Blue Aura Computer Systems currently utilizes PayPal Checkout & Google Checkout to process credit/debit card payments & bank transfers. Blue Aura Computer Systems does not collect payment details such as credit card numbers or bank account information. An employee of Blue Aura Computer Systems will never ask for any financial information under any circumstance (we ask that you please refrain from emailing or communicating by other means credit card information or bank account information.) PayPal Checkout & Google Checkout does not share payment details such as credit card numbers or bank account information with us. Blue Aura Computer Systems is only responsible for information collected from our website, please read our privacy policy for more information. Unauthorized use of your credit card or bank account information must be reported to PayPal Checkout or Google Checkout respectively. We also accept personal checks and certified bank cashiers checks. In order to prevent fraud, personal checks and certified bank cashiers checks will be held 10 business days before your order is shipped. We do not accept Money Orders, Western Union or Money Gram.
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Shipping |
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PayPal Checkout & Google Checkout provide us with buyer verification pertaining to each order. To prevent order cancellations or delays, we strongly recommend that your "billing address" and "shipping address" match. If the address you want your order shipped to differs from the billing address you provided to PayPal or Google your order may not be processed. Blue Aura Computer Systems reserves the right to cancel any order at any time for any reason. Order cancellations will typically only occur if PayPal Checkout or Google Checkout flag an order as potentially unsafe. We require that the shipping address provided to us by PayPal be "Confirmed". If Google Checkout is used, we require the address provided to us by Google has a buyer verification status of "Covered By Payment Guarantee". If you need your order to be shipped to an address different from your billing address you must contact your credit card company to add an authorized alternate address, this must be done prior to placing an order through Blue Aura Computer Systems.
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Product Returns & Refunds |
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A customer may request a refund of the purchase price (minus shipping) within 30 days of ordering the product (30 calendar days beginning with the day the order was placed on our website). Due to the fact that all systems are built to order and incur unrecoverable costs such as labor, Blue Aura Computer Systems charges a 15% restocking fee on all refunded orders. Refunds are not allowed after the 30 day term. Peripheral devices and accessories are not eligible for return, these include (but not limited to) mice, keyboards, printers, speakers, headsets, microphones, software, cd/dvd media, etc. All shipping costs incurred for a repair or refund are the customers responsibility. Blue Aura Computer Systems will cover the shipping costs to ship a repaired product back to the customer, but we will not cover the cost for the customer to ship the system to us.
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Limitation of Liability |
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Blue Aura Computer Systems is not liable for damages or costs resulting from accidents, misuse, disaster or abuse of your computer. Upgrades, repairs, modifications, overclocking, BIOS or firmware updates made to your system by anyone other than Blue Aura Computer Systems will void your warranty unless otherwise approved. Blue Aura Computer Systems is not liable or responsible for any financial losses (including lost profits or income, lost time or labor, or lost data), other losses or damage to any type of hardware/equipment, records, or data incurred from the use of or failure of any of our products. Blue Aura Computer Systems is not liable or responsible for any claims against you for damages from a third party incurred from the use of or failure of any of our products. Blue Aura Computer Systems is not liable or responsible for any type of personal injury incurred from the use of or failure of any of our products. If the customer sends a computer system back for repair services, Blue Aura Computer Systems is not obligated to provide a replacement or loaner computer during the repair process. The terms & conditions stated in this document are only valid and applicable to the original purchaser or the product. The terms & conditions stated in this document are non-transferable. Warranty coverage on a product purchased through this website (blueaurapc.com) is only valid and applicable to the original purchaser of the product (the customer named on the payment invoice).
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Copyright |
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Copyright © 2009 Blue Aura Computer Systems (blueaurapc.com) All Rights Reserved. No part of this website may be copied or reproduced without the express written consent of Blue Aura Computer Systems. All other trademarked images or logos displayed on blueaurapc.com are acknowledged as being the property of their respective owners.
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